How technology is making hotels safer without losing personalised service: Four Seasons Chat App

26/6/2020

Available to anyone, the Four Seasons App connects everyone, everywhere, with every Four Seasons Hotel in destinations across the world, used for any inquiry or service, big or small.

As well as having the ability to make and manage reservations or request airport transfers and luggage pickups, guests can customise their stay exactly to their preferences ahead of or during their visit, all whilst in digital contact with an on-call Concierge.

Whether it be reserving a Spa treatment, securing a hard-to-come-by dinner reservation, or arranging activities both on and off-property, guests can organise entire visits from the palm of their hand, where scheduled items will be conveniently displayed on the in-App itinerary.

The service is 100% powered by people, translating 100+ languages in real-time and allowing response times averaging 90 seconds or less, maintaining the brand's renowned five-star personalised service

The 'on-demand' service puts Four Seasons at the forefront of technology-based service in hospitality, with the most inclusive global App in the luxury hotel industry. Constantly evolving their digital service offering and further implementing digital solutions that drive personalisation, Four Seasons successfully integrates five-star service through the alternative medium of instant message.

In addition to the Chat App,Four Seasons also recently announced a collaboration with Johns Hopkins Medical International to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.