Sabre | Digital Transformation of the Guest Experience



Digital transformation is changing the way we do business. As technology and consumer behavior changes, so do the brands and experiences guests seek and value. While digital implies a technological approach, its power of digital transformation is in building brand agility and resilience in a transforming marketplace.

What's inside

True digital transformation is a journey with multiple tech layers and consumer facets. Ultimately the goal for hoteliers is to align their technology to exceed customer expectations.

We partnered with Brian Solis, a principal analyst at Altimeter Group, a Prophet company. He is an award-winning author, prominent blogger/writer, and keynote speaker. A digital analyst, anthropologist, and futurist, Solis has studied the effects of emerging technology on business, marketing, and culture.

In our new study, we investigate the market challenges facing the industry—for both hoteliers and their customers. We interviewed hotel executives from around the world to better understand the technology, challenges and trends that factor into their guest experience strategy. The report will ultimately guide you in architecting the modern guest experience.

Download this report to learn how you can lead change within your brand to drive digital transformation and center everything you do around the guest experience.

As you embark in your own digital transformation, we'll give you the tools you need to center everything your hotel brand does around delivering remarkable, memorable guest experiences, driving brand loyalty and ultimately revenue.