Who is the Luxury Travel Consumer of Today?

I read an article recently that profiled the luxury travel consumer, and while there were some good thoughts, there were a couple that really bothered me. There is so much talk, and so many articles and blogs, about who the luxury consumer is, and all this conversation generally sits under one umbrella. But is that actually meaningful information and a worthwhile discussion?

Leer más...

If You Don't Give Guests What They Want They'll Go Elsewhere

By Pierre Boettner, founder and CEO, hospitality pulse
7/9/2017

The hotel shopping model is changing. We see it in the growth of vacation rental sites like Airbnb and HomeAway. We see it in the shift from cookie cutter chains to boutique hotels that reflect the uniqueness of their location. And we see it in the travel trend toward personalization.

Leer más...

5 Problems With China's 5-Star Hotels

By Steven Weathers
14/9/2017

As one who has traveled to 120 cities and towns all across China over the last 12 years, I've stayed at the gauntlet of hotels from a monk's home in Qinghai with no running water or a toilet for five days (and I slept on the floor) to newly opened international brand 5-star hotels -- and everything in-between from guest houses similar to B&Bs to boutique hotels to China's rising 3-star hotel brands (which are actually impressive).

Leer más...

Why Negative Reviews Matter & What To Do About Them

By Aby Ward
30/9/2017

As any modern hotelier will know, the power of the guest review should never be underestimated, even if some reviews are to be taken with a pinch of salt, their authenticity and visibility to prospective guests can make or break a decision to book with you, and even your hotel’s reputation all together.

Leer más...

The Tourism Backlash

boutiquehotelnews.com
By George Sell
30/8/2017

European tourist destinations have witnessed a wave of protest this summer from locals who claim that increasing visitor numbers are destroying their neighbourhoods.

Leer más...