Is the Traditional Hotel Chain Dead?

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23/2/2018
Excerpt from The Robb Report

In the era of Airbnbs and travel apps, are classic hotel chains obsolete? Three industry titans weigh in.

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The Death of Luxury, the Rise of Transformational Experiences

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By Babs Harrison, Managing director of Babs Harrison and Partners
February 2018


The highest priced tranche of resorts and hotels find themselves at an inflexion point that will dramatically transform how we talk about the properties, how they are marketed, and - ultimately - what guests experience in them.

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Preparing for May's New Data Protection Rules

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hotelsmag.com
by John Barchie, Arrakis Consulting
5/2/18


As of May 25, 2018, hotels accepting reservations from citizens of a European Union (EU) country could be at risk for fines, depending on how those reservations were made. This is because hotels will fall under the purview of the new General Data Protection Regulation (GDPR) when it takes effect.

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Listen and Do: A Mantra for Keeping Hotel Personalization Simple

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By Robert Reitknecht, Hospitality Leader and Guest Experience Expert
23/1/2018


Back in 2015, a guest staying at Starwood Hotels tweeted that his room was cold. A few days later, he walked into his room to find an alpaca throw, a box of tea and a handwritten note waiting for him on his bed. He immediately took to Twitter to share a picture, tagging the hotel in the post, with the caption: "Above & Beyond!!!"

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Style and Meaning Are Necessities for Boutiques

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27/11/2017
hotelnewsnow.com


C-suite executives of four of Europe’s most innovative hotel companies spoke recently to explain that being boutique for the sake of it will lead nowhere, that differentiation is key as long as any offering is authentic, and that it is important to make sure authenticity is equably applicable to staff as much as to guests.

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