5 Problems With China's 5-Star Hotels

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By Steven Weathers
14/9/2017


As one who has traveled to 120 cities and towns all across China over the last 12 years, I've stayed at the gauntlet of hotels from a monk's home in Qinghai with no running water or a toilet for five days (and I slept on the floor) to newly opened international brand 5-star hotels -- and everything in-between from guest houses similar to B&Bs to boutique hotels to China's rising 3-star hotel brands (which are actually impressive).

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Why Negative Reviews Matter & What To Do About Them

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By Aby Ward
30/9/2017


As any modern hotelier will know, the power of the guest review should never be underestimated, even if some reviews are to be taken with a pinch of salt, their authenticity and visibility to prospective guests can make or break a decision to book with you, and even your hotel’s reputation all together.

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The Tourism Backlash

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boutiquehotelnews.com
By George Sell
30/8/2017


European tourist destinations have witnessed a wave of protest this summer from locals who claim that increasing visitor numbers are destroying their neighbourhoods.

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What Hotels Think Millennial Travelers Want

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cntraveler.com
By Juliana Shallcross


Did anyone actually ask a millennial?

Hotels have long been falling at the feet of millennials—that tech-savvy, experience-driven, pleasure-seeking demographic—creating new brands and installing modern amenities entirely for a younger set of travelers. Fast and furious Wi-Fi? Check. Texting with the front desk? Using a smartphone to open the door? Buzzing lobby scene with craft cocktails and local artwork on the walls? Check, check, check. We get it.

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Hospitality Technology as a Guest Service Differentiator

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July 2017
By Amanda Wisell, Marketing Manager at Springer-Miller


Whether it's a five-star property providing five-star service or an economy hotel ensuring a warm welcome and efficient service, a property's reputation and success are founded on friendliness, efficiency and face-to-face interactions with their guests. Today's hospitality technology has emerged as a crucial tool for hotels and resorts to meet those goals as they strive to balance their use of technology with classic and timeless customer service. Properties have developed several strategies to enhance service delivery with technology without diluting the essence of hospitality.

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