Preparing for May's New Data Protection Rules

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hotelsmag.com
by John Barchie, Arrakis Consulting
5/2/18


As of May 25, 2018, hotels accepting reservations from citizens of a European Union (EU) country could be at risk for fines, depending on how those reservations were made. This is because hotels will fall under the purview of the new General Data Protection Regulation (GDPR) when it takes effect.

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Listen and Do: A Mantra for Keeping Hotel Personalization Simple

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By Robert Reitknecht, Hospitality Leader and Guest Experience Expert
23/1/2018


Back in 2015, a guest staying at Starwood Hotels tweeted that his room was cold. A few days later, he walked into his room to find an alpaca throw, a box of tea and a handwritten note waiting for him on his bed. He immediately took to Twitter to share a picture, tagging the hotel in the post, with the caption: "Above & Beyond!!!"

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Style and Meaning Are Necessities for Boutiques

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27/11/2017
hotelnewsnow.com


C-suite executives of four of Europe’s most innovative hotel companies spoke recently to explain that being boutique for the sake of it will lead nowhere, that differentiation is key as long as any offering is authentic, and that it is important to make sure authenticity is equably applicable to staff as much as to guests.

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Viceroy Hotel Group CEO: "Every Hotel Has to be One-of-a-Kind"

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hotelnewsnow.com
By Stephanie Ricca
16/11/2017


BUENOS AIRES, Argentina—Corporate culture—particularly leadership culture—is important to Bill Walshe, CEO of Viceroy Hotel Group since 2012. Under the Viceroy Hotel Group umbrella, the company has nine Viceroy-branded hotels open, with projects underway in Algarve, Portugal; Vietnam; Istanbul; Serbia; Panama and Buenos Aires.

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What is Driving Travelers to Make the Choices they Make?

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Luxury Hoteliers Magazine
By Sharon Hirschowitz

The spotlight is on Tom Marchant, owner and co-founder of the Black Tomato Group, in the latest issue of Luxury Hoteliers Magazine.

Tom prefers to do things differently, and The Black Tomato Group is an extension of his philosophy, creating bespoke travel experiences that start with the dream and discover the destination on the way. Here he talks about truly connecting, engaging and creating experiences that are transformative, and tells us about some favorite travel destinations you’ll want to visit.

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