Will Blockchain Technology Put Airbnb, Expedia, and Priceline out of Business?

Imprimir

By Frank Wolfe, Chief Executive Officer (CEO) at HFTP
July 2017


Last month at HITEC Toronto, it would seem that HFTP put Blockchain Technology (BT) right in the middle of hospitality's radar. After some well received education sessions and an announcement by HFTP that an industry task force on the subject was being organized, the "blockchain buzz" began in earnest.

Leer más...

Key Pillars of Luxury Hospitality: Service and the Emotional Connection

Imprimir
July 2017
ehl.edu
By Suzanne Godfrey


In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines the key pillars that define the luxury hotel, or more specially, the Palace. Here she explores the need for service that goes over and beyond … to create an emotional connection.

Leer más...

Branding and Hospitality: What’s Your Differentiation?

Imprimir
July 2017
ehl.edu
by Grace Goni


Not a week appears to go by without the opening of a luxury hotel somewhere in the world. Just take a look a consumer travel magazine and you’ll see all sorts of new concepts and offerings flooding the market. Until about 15 years ago, the differentiation between luxury hotel brands was clear. Guests knew who was who and what was what.

Leer más...

What Owners Must Know About Hyatt-Expedia Drama

Imprimir
12/6/2017
hotelsmag.com
Kristie Dickinson (ISHC), executive vice president, CHMWarnick

Last week, Hyatt hotel owners received notification of Hyatt’s intent to terminate its Corporate Lodging Agreement with Expedia. While the announcement is widely speculated to be a negotiating tactic, if Hyatt and Expedia do not reach a settlement effective July 31, 2017, Expedia, along with related channels (Hotels.com, Travelocity, Orbitz, Hotwire and Hotwire Opaque, Wotif, and the Expedia Affiliate Network) will no longer be approved distribution channels for Hyatt properties.

Leer más...

A Tale of Two Hotel Experiences

Imprimir

May 2017
By Katie Scheer VP of Operations for ProSolutions


In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

Leer más...