Key Pillars of Luxury Hospitality: Service and the Emotional Connection

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July 2017
ehl.edu
By Suzanne Godfrey


In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines the key pillars that define the luxury hotel, or more specially, the Palace. Here she explores the need for service that goes over and beyond … to create an emotional connection.

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Branding and Hospitality: What’s Your Differentiation?

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July 2017
ehl.edu
by Grace Goni


Not a week appears to go by without the opening of a luxury hotel somewhere in the world. Just take a look a consumer travel magazine and you’ll see all sorts of new concepts and offerings flooding the market. Until about 15 years ago, the differentiation between luxury hotel brands was clear. Guests knew who was who and what was what.

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What Owners Must Know About Hyatt-Expedia Drama

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12/6/2017
hotelsmag.com
Kristie Dickinson (ISHC), executive vice president, CHMWarnick

Last week, Hyatt hotel owners received notification of Hyatt’s intent to terminate its Corporate Lodging Agreement with Expedia. While the announcement is widely speculated to be a negotiating tactic, if Hyatt and Expedia do not reach a settlement effective July 31, 2017, Expedia, along with related channels (Hotels.com, Travelocity, Orbitz, Hotwire and Hotwire Opaque, Wotif, and the Expedia Affiliate Network) will no longer be approved distribution channels for Hyatt properties.

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A Tale of Two Hotel Experiences

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May 2017
By Katie Scheer VP of Operations for ProSolutions


In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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OTAs will Feel the Biggest Impact of Europe’s New Package Travel Regulations

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travolution
by Ian Taylor
1/5/2017


Online travel agents will feel the biggest impact from the “new era of package holidays” set to be ushered in by new package travel regulations, a travel industry lawyer has said.

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