A Tale of Two Hotel Experiences

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May 2017
By Katie Scheer VP of Operations for ProSolutions


In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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OTAs will Feel the Biggest Impact of Europe’s New Package Travel Regulations

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travolution
by Ian Taylor
1/5/2017


Online travel agents will feel the biggest impact from the “new era of package holidays” set to be ushered in by new package travel regulations, a travel industry lawyer has said.

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Luxury Resorts and the Millennial Traveler

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Mark Grenoble, president, Enchantment Group
10/5/2017


In today’s business environment, it’s difficult to avoid talk of the millennials. It’s undeniable that this generation, born between 1980 and 2000, will impact the future of the hospitality industry. Hotel brands have made significant changes to accommodate this rising demographic and some have even launched sub-brands focused on tech-forward guest rooms, lively communal spaces and an overarching ‘hip factor.’ Many of these hotels are missing the mark, however, by catering to this demographic’s wants and needs now instead of developing a long-term strategy that anticipates what their demands, tastes and behaviors will look like in the near future.

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The Secret to Giving Hotel Guests What They Want

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By Jos Schaap, CEO – Founder of StayNTouch
8/5/2017

Hoteliers today are all trying to gaze into their own distinct crystal ball to better understand what guests want and how they can deliver on these guest needs and desires. In a recent Phocuswright Research Report titled, U.S Traveler Technology Survey Sixth Edition, travelers are looking for more engagement with the hotel property and those who run the hotel.

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Hospitality, Meet the Digital Age: Three Ways Hotel Loyalty Programs are Improving

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1/5/2017
By Marc Berman, Principal Consultant at Kobie Marketing

Does anyone remember what it was like to plan a trip before the days of the internet? Travel agencies were our best friends and we got around in new and foreign places by looking at maps--the paper kind.

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