The ‘NEW’ Hotel General Manager

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20/4/2017
hospitalitynet.org
By Paul Sarlas, Founder/CEO at Savvy IQ Hospitality Consultants

The position of general manager has never been a static one. When you're checking the financials one minute and tasting new dishes in your restaurant the next, you cannot afford to be a specialist. You need to be generalist, hence the title. With an enigmatic sounding title and a capricious job description, General Managers, as a rule of thumb, are generally quick to adapt.

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Entrevista | Miguel Ángel Doblado, GM Only YOU Hotel Atocha

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Abril 2017
By Bárbara Barrera

Hoy  hablamos con Miguel Ángel Doblado, director del hotel, que con más de 20 años de experiencia en hoteles de lujo, es uno de los artífices de que, además de por su impresionante interiorismo, el Only YOU Hotel Atocha destaque por ser uno de los hoteles mejor valorados por sus huéspedes, que siempre alaban la calidad del servicio y la amabilidad del staff del hotel.

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Luxploration

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By Tom Roelens, GM Four Seasons Resorts Lanai, Hawaii
hotelsmag.com
27/03/17


Those of us in the tourism industry love trends, especially when we can name them something fun. From mancations to babymoons, they are opportunities to feature your products and experiences and to target your guests in an engaging way.  

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How Travel Fraud Culture Is on the Rise

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By Sarah Hill, Partner & Head of Fraud at BLM
17/3/2017


Sarah Hill, partner and head of fraud at insurance and risk law firm BLM, warns that agents should protect themselves from criminals. According to the latest statistics from Abta, the sector has seen a 425% rise in fraudulent bookings, costing the consumer an estimated £11.5m last year. As we have seen from yesterday’s news, organisations like Abta can also be the victims, highlighting the importance of future-proofing against these attacks.

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Instant Book | Is this the Beginning of the End for Direct Hotel Bookings?

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February 2017
by Paul Mulcahy, Senior Vice President Commercial and member of the Executive Committee at Mövenpick Hotels and Resorts


What is the future of the OTAs’ new direct booking model?  As Mövenpick’s Paul Mulcahy explains, it poses a further threat for  hotels,  as  they  will  continue  to  lose  control  over  more  and  more  of  the  guest  online  customer  journey  and  thus  their  ability to brand build and differentiate themselves relative to the competition

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