Don’t Make These 10 Common Mistakes on Your Hotel Website

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By Tema Frank
CEO, Frank Online Marketing & Web Mystery Shoppers Inc.


Hotels owners worldwide are frustrated by the huge bite online booking sites like Trip Advisor and Booking.com are taking out of their profits. Only 65% of bookings are now made directly on a hotel or hotel chain’s website and for many small hotels the number is probably even worse, so you can’t afford to snub these sites.

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Survey Says … The Affluent are Spending

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By Peter Bates | President & Founder, Strategic Vision
3/12/2014


It’s excellent news for our industry. The fact that affluent consumers are spending money was one of the key trends that emerged from the American Affluence Research Center’s Fall 2014 Affluent Market Tracking Study, a survey of the wealthiest 10% of U.S. households based on net worth.

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Time for Hotel Owners to Leverage Revenue Management

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By Trevor Stuart-Hill, Founder and president of Revenue Matters

The hotel industry, in virtually every global market, has recovered from the sharp downturn of 2008 and 2009. In the US market, during the first half of 2014, room demand was up 4.2% and room revenue was up 8.6%. Randy Smith of Smith Travel Research (STR) states, "The surge in demand we witnessed during the summer of 2014 even caught us by surprise…and it certainly is nice to be pleasantly surprised." So why is now a good time to harvest the value that revenue management can bring to the table? The answer relates to the cyclical nature of our business, combined with mounting pressure on profitability.

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Entrevista | Javier Tello, Director General del Gran Hotel Atlantis Bahía Real

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Hablamos con Javier Tello, Director General del Gran Hotel Atlantis Bahía Real, que este año celebra su décimo aniversario siendo uno de los hoteles más exclusivos de las Islas Canarias.


El Gran Hotel Atlantis Bahía Real ha sido reconocido en 2014 como uno de los 100 mejores hoteles del mundo por el tour operador alemán TUI, este nuevo premio se une a los también recientes galardones conseguidos por el hotel como el Certificado de Excelencia 2014 otorgado por Tripadvisor y el Zoover Award Winner 2014, el más alto reconocimiento otorgado por Zoover ¿cuáles son los valores que lo hacen un hotel con tanto prestigio?

Los principales valores de este hotel lo forman el amplio equipo humano que es el principal valor de este gran hotel, con su profesionalidad y su deseo de satisfacer al cliente. Todos ellos consiguen una atmósfera de servicio que hacen merecedor finalmente al hotel de estos galardones.
Nuestros valores que priman a la hora de gestionar este hotel y de atender, es que el cliente que nos visita se sienta único, anticipándonos siempre a sus necesidades y ofreciéndole aquello que él desea en todo momento.

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5 Success Factors in Becoming a Top Hotel Manager

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By Dr. Lily Lin
wearehoteliers.com


After interviewing more than 50 international top hoteliers, I can see a consistent pattern emerging. Successful hotel managers don't become successful because of their wishful thinking or pure luck! Occasionally, one maybe lucky enough to be in the right place at the right time; but if one is not able to take the given opportunity and make it successful, no amount of luck will help. What makes an individual a successful hotel manager? There are five factors that all successful top hoteliers possess:

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