The ‘Smart’ Trend in Hotels

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nytimes.com
By Julie Weed
22/4/2013


At the InterContinental Miami hotel, guests in the lobby can call up the drink menu and flag down a server to order using a touch screen on the coffee tables. The Park Hyatt Tokyo and Park Hyatt Seoul give guests free access to over 2,300 international newspapers on their smartphones or tablets using the hotel’s Wi-Fi network and an app called PressReader.

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How Hotel Marketers Can Shift Bookings From OTAs to the Hotel Website

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hebsdigital.com
by Mark Starkov
16/4/2013


This year, the hospitality industry is in for a lot of pain. OTA dependency continues to plague the hospitality industry, despite gains in the past three years and positive trends in all three industry indicators. This isn’t new. What’s new is the pain to the bottom line inflicted by the fat commission checks hoteliers are now paying Expedia and other OTAs, due to the widespread adoption of Expedia’s and Booking.com’s agency model in the U.S.

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To Brand or Not To Brand (Your Hotel)

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By Robert E. Braun | JMBM Global Hospitality Group
30/3/2013

When should you choose a brand for your hotel? And when should the brand manage your hotel?

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If You Can't Beat Them, Join Them | Tips for Hotels in the OTA-direct Battle

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eyefortravel.com
8/3/2013

There is no escaping the need for third-party distribution channels, but hotels should be using them to their best advantage. In this exclusive interview, EyeforTravel finds out how the Onyx Hospitality Group is managing the challenges and opportunities, which from mobile are “tremendous”.

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Ten Reasons Salespeople Lose Deals

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Harvard Business Review
By Steve W. Martin
11/3/2013
 

Over the past year I've had the opportunity to interview several hundred business-to-business salespeople about how they win over prospective clients and the circumstances when they lose. These interviews were conducted with salespeople across a wide variety of industries including high technology, telecommunications, financial services, consulting, industrial equipment, healthcare, and electronics, to name a few. Their companies ranged from start-ups to billions of dollars in sales with the majority being between $50 million and $500 million in annual revenue.

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