Business Travelers Say Loyalty Matters in Hotel Booking

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29/10/2018

On average, business travelers consider three hotels before booking and 82 percent say loyalty programs matter when making that decision, according to new research out today from the Global Business Travel Association (GBTA) in partnership with Omni Hotels & Resorts. Additionally, the study reveals nine in 10 business travelers view rewards points and perks as a motivating factor in selecting a hotel and 81 percent believe being a loyalty member results in better service.

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3 Reasons Hospitality Managers Can't Be Replaced by Robots

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25/10/2018
Ecole Hôtelière de Lausanne


Advances in technology disrupt industries and while much of the focus on new technology is how it's created new gig economy jobs for willing workers, the harsh truth is that such innovation will spell the end of many present-day careers.
Researchers in the U.K. identified 12 jobs that have a 99 percent likelihood of replacement by robots by the year 2030, including library technicians, freight agents, and telemarketers.

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Wellness Grows to $4.2 Trillion Industry

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18/10/2018

The global wellness industry grew 12.8% in the last two years, from a $3.7 trillion market in 2015 to $4.2 trillion in 2017, according to an in-depth research report, the 2018 Global Wellness Economy Monitor, released by the nonprofit Global Wellness Institute (GWI). This all-new data on the ten markets that comprise the global wellness economy provides fresh evidence that wellness remains one of the world’s biggest and fast-growing industries.

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What Do Hotel Guests Really Want? Anticipated Versus Actual Use of Amenities

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Cornell University
October 2018


Hotel amenities are a multi-billion dollar business worldwide. Carefully curating hotel amenities into a compelling value proposition to attract guests is a key responsibility of brand managers, hotel owners, and operators. Knowing which amenities will be most valued by guests is an ongoing challenge for hotel business professionals as guests’ needs are constantly evolving.

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Tech that Improves the Hotel Experience for Guests

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Phocuswright Research
October 2018


For hoteliers, guest service has always been the key factor that drives the higher average daily rates that grow profitability. With guests seeking more memorable experiences, service expectations will only continue to increase as they become accustomed to hyper-personalization and real-time conveniences that technology provides in their everyday lives.

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