loader image
Skip to main content

Autor: Editor

Mckinsey | How Mandarin Oriental’s CEO is scaling boutique luxury

Two years into a strategic reset, CEO Laurent Kleitman outlines how the brand plans to expand its luxury hotel offerings both geographically and conceptually—without losing its quality of service.

Can a luxury brand double its size without diluting its value? That’s the aspiration behind Mandarin Oriental Hotel Group’s strategic reset, two years in the making under the leadership of CEO Laurent Kleitman.

Continuar leyendo

Luxury hospitality moves beyond opulence

Luxury hotels have always been associated with the grandeur of glittering chandeliers, lavish rooms, opulent lobbies and overly attentive service. Yet, today’s most affluent travelers are seeking something far subtler and understated, commonly referred to as quiet luxury hospitality. In the hotel industry, quiet luxury has come to mean seamless service, simple yet high-quality materials and cuisine crafted from local ingredients in discrete locations. While quiet luxury has become a trending topic, its meaning and application in hospitality are still evolving and call for a deeper understanding.

Continuar leyendo


Stay informed

Stay in the know with the latest luxury hospitality news