In The Big Hotel Report, we’re checking in on the world of luxe retreats now.

No surprise here: We’re obsessed with hotels, in all their stylish, five-star glory, and we’re always turning to fellow hotel aficionados to find out what’s new and exciting. The truth is, these properties are often the front door to discovering what’s next in travel.

As the Venice Biennale draws near, the city’s luxury hotel sector is experiencing a significant resurgence in guest satisfaction. According to recent data from Shiji ReviewPro, during the first seven months of 2024, Venice 5-star hotels attained a 91.2% Global Review Index (GRI) score, which is 1.2 points above the global average. This score marks a 0.7-point increase from the same period in 2023, underscoring the resilience and recovery of Venice’s luxury accommodations and bringing guest satisfaction levels back to pre-pandemic benchmarks. Some key statistics:

In an era where personalization is paramount, the hospitality industry is increasingly turning to predictive analytics to enhance guest experiences. This sophisticated technology allows hotels and resorts to anticipate guest needs before they arrive, creating tailored experiences that foster loyalty and satisfaction. Predictive analytics leverages vast amounts of data to make accurate predictions about guest preferences and behaviors, enabling hospitality businesses to offer highly personalized services. This article delves into how predictive analytics can be utilized to offer personalized experiences, the benefits it brings, and the challenges involved in its implementation.

Some widely held notions about luxury travelers—such as how much money they have or how old they are—could be due for reexamination.