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Autor: Editor

Iconic Luxury Hotels to open Gran Marbella Resort & Beach Club, Spain

Perched along the serene shores of Playa del Real de Zaragoza, one of Marbella’s most tranquil beaches, Gran Marbella Resort & Beach Club epitomises the soul of Andalusia: a place where time-honoured traditions meet an inimitable glamour and joie de vivre. Blending cultural heritage with contemporary elegance, Gran Marbella embodies a quietly glamorous experience – one that whispers rather than shouts, where time seems to slow down intentionally, and where deep connections are forged with the rich historical tapestry of the region.

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How the world’s best hotels deliver exceptional customer experience

By Ryan Mann, Ellen Scully, Matthew Straus, and Jillian Tellez Holub
McKinsey & Company

Luxury hotels know that the secret to top-tier customer experience is a culture of excellence. Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury hotel told us in an interview, “Our facility is our stage, and guests are paying for a performance.”

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