Mckinsey | How Mandarin Oriental’s CEO is scaling boutique luxury
Two years into a strategic reset, CEO Laurent Kleitman outlines how the brand plans to expand its luxury hotel offerings both geographically and conceptually—without losing its quality of service.
Can a luxury brand double its size without diluting its value? That’s the aspiration behind Mandarin Oriental Hotel Group’s strategic reset, two years in the making under the leadership of CEO Laurent Kleitman.