loader image
Skip to main content
OPENINGS

An oasis of wellness at the all-new Four Seasons Resort & Residences Amaala at Triple Bay

OE la minerva
Design/Architecture

Orient Express La Minerva, Rome – A renaissance orchestrated by Hugo Toro

Grand Hotel Son Net
Hospitality

Editor’s Pick: Grand Hotel Son Net, el arte del lujo silencioso

experimental marais
Openings

Experimental unveils a flagship hotel in Paris

aman nai lert
Openings

Aman Nai Lert Bangkok has opened its doors, marking the group’s second opening in Thailand

openings

Splendido, A Belmond Hotel, Portofino, reescribe la leyenda de la Riviera

Delano Dubai
PROJECTS

First look: The Delano Dubai

The Lana Dubai
Openings

Dorchester Collection opens first hotel in the Middle East

marbella club
THE BEST

Andalucía Best Luxury Hotels 2024

w ibiza
|

A partir del 25 de abril, W Ibiza, el hotel de lujo en primera línea de playa de Santa Eulalia, se consolida como el destino de moda en Ibiza tras una renovación de sus instalaciones y la apertura de su beach club Yellow Fish. Además, tanto los nuevos clientes como los habituales, podrán disfrutar de nuevos sabores este verano con el lanzamiento de SEU Pizza @STEPS, que traerá las mejores pizzas de Roma a la Isla Blanca.

|

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers. Companies in the service industry have claimed their adherence to the words ‘service excellence’ since time immemorial. One of the best examples of service excellence is the Ritz-Carlton’s Gold Standards, with their famous $2,000 rule which employees are empowered to spend to delight a guest above and beyond fixing problems. How many of us actually know what ‘service excellence’ truly means? Read on to discover the definition of service excellence in 2024.


Stay informed

Stay in the know with the latest luxury hospitality news